Privacy statement

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Kymen Vesi Oy customer register

Controller: Kymen Vesi Oy, business ID 2081160-1

customer service tel. (05) 234 8111, laskutus(a)kymenvesi.fi and info(a)kymenvesi.fi

For what purpose and how we collect and process your personal data?

We use your personal data for sales of supplied water, and the documentation relating to the reception of waste water and the control of rainwaters. All the customer feedback sent to us is documented. This means that we collect your personal data to maintain the whole life cycle of the customer relationship as well as the development of the customer relationship. We use your data for example to provide and invoice services, customer communications and to fulfil the obligations of authorities concerning retaining, reporting and inquiries. We can send you information about our pricing and changes in our operations as well as disturbances and breaks in the distribution of water or waste waters. The methods of customer communications are paper and electronic documents and text messages.

The lawful basis for using Your personal data is to comply with the legal obligations concerning water supply, contractual relation or work order.

Where is the data regularly collected from?

We mainly receive your data directly from you. The data might be identified or derived from the use of services. By using remotely readable water meters, we receive water consumption data also by data transfer directly from the meter. Additionally, we might acquire data from the official’s databases, for example, credit history register, customer default register or phone number register:

Public address services of Posti and Väestörekisterikeskus
Phone number registers
Personal information maintained by Väestörekisterikeskus and the local magistrate
Credit history registers from Suomen Asiakastieto Oy to the extent permitted by law

Who processes your personal data?

In Kymen Vesi, only those, who need your data to do and invoice the work or service ordered by you or to maintain your customer relationship when you contact us, process your data. In addition, your personal data can be confidentially processed by those service providers to whom Kymen Vesi has outsourced a function.

What kind of data we collect about you?

Your personal data is collected from you when you make a joining agreement or user agreement when becoming our client; when you buy or use our services or products; during marketing campaigns and research; and in other situations when you deal with us.

We only collect the data about you that is relevant to the use of the product or service in question. You give us information, for example, when you change your personal information in the electronic services or by participating in questioners and campaigns or by answering questions as part of the services we provide. In electronically signed water contracts, we receive personal identification information with the xml file. We also receive data by observing how you use our services. We receive water consumption data either directly from you or by data transfer from remotely readable water meter. The customer feedback you give is also documented so that we can fix the problems you notice.

Collected data includes:

Customer information: basic information, service information, billing information, debt recovery information

First name and surname
National identity number or business ID
Address information
Contact phone number
Phone number for notifications
Contact email address
Nationality, contacting language
Prohibitions and consents for direct marketing
The name and address details of a possible second user
Additional information given by the customer
Customer history (e.g. contacts with the customer/from the customer, changes in services)
Service delivery information and information about the contract (destination, delivery date, connections, other services)
The start and finishing dates of the customer relationship
Information relating to invoicing and debt recovery
Information relating to the real estate and water meter
Information for distribution and about the contact person
Invoicing information, arrangements with creditors, debt recovery, bankruptcy, date of death
Other information significant for the management of the customer relationship

How we use cookies?

We use cookies to offer and develop our services e.g. to analyse the operations of our website. When you use your electronic services e.g. your IP-address is saved on the website’s memory. Our websites and services may also include cookies by third parties.

Where is the data regularly transferred to?

We transfer your information within the company as well as to our partners for customer services, management of the customer relationship and marketing, When joining the network, the data is submitted to those parties who need it in order to generate a joining process, e.g. planners and contractors. We use subcontractors to produce the services and give personal data to, e.g., collection agencies and for printing services. Your data can also on demand be given to the authorities and to the police insofar as it is necessary to fulfil legal obligations.

Data can be transferred outside the EU and EEA by our partners to the extent permitted by the general data protection regulation.

Your rights as our customer

You have the right to check your data and to demand the rectification of inaccurate personal data and to have incomplete personal data completed, as well as the erasure of the data in the register that is irrelevant for the purpose or out of date. You also have the right to prohibit the use of your data in direct marketing as well as marketing research and surveys by contacting the customer service of Kymen Vesi Oy.

The principles of protection of the database

We handle your personal data confidentially and with care. We execute risk assessments, prevention, firewall, encryption technology and by using safe IT areas, access control and security systems, access rights and monitoring, and by training the staff participating in personal data processing as well as carefully selecting the cooperating partners who take care of outsourced operations.

Personal data breaches

If, despite the measures taken by us, you become a victim of a data breach we inform about the breaches and act according to the laws and regulations.

How long do we keep your data

We keep your data during the whole duration of the customer relationship. After the termination of the relationship, the data retention period depends on the data and its use, e.g. on the legal obligations to preserve information. We aim to ensure that our database is accurate and up to date by erasing the unnecessary information when possible and updating information that is out of date. We also ask you to take care of updating you customer relationship information.

You can send your questions about data protection and your customer data to: info(a)kymenvesi.fi

The principles of storing personal data

Kymen Vesi Oy keeps your personal data in the files for as long as the company’s functional necessities, archiving regulations, other obligations binding the company and the Accounting Law require it. The data is kept permanently if its deletion led into the loss of information relevant for the real-estate.

Permanently stored data

The following data is kept permanently in order to secure the permanent unity of the real-estate database in the archives, information systems and/or network disks.

The joining agreements and its attachments and the personal information they contain
Joining statement applications and statements, joining cost calculations and the personal information they contain
Exemption applications and statements and decisions and the personal information they contain
The placements permit from the land owners and the personal information they contain
Emails saved in a PDF-format insofar as they relate to information that is relevant to save for the real-estate

As part of the system development we are investigating the possibility of anonymization of the personal information.

Data stored for 10 years

For other parts the personal data is stored for 10 years after the termination of the contract in order to assure the legal protection of the customer and the company (The general delivery terms of Kymen Vesi Oy, section 6.3) The data stored for 10 years after the year of the occurrence are:

Invoicing archives, material concerning the invoicing for jobs
Material concerning the payments
Material concerning debt recovery
The lists for closing water connections
Other similar documents, such as payment orders and other accounting material related to them, declarations of damage, customer feedback and other contacts from the customers.

Data stored for a shorter period of time

Shorter data retention times are followed with, e.g., the following personal data:

The data collected by the camera systems of the establishments is kept for 30 days
The data that is needed for a temporary purpose is deleted within a reasonable time after the need has ended (such as lists for changing water meters, mailing lists for customer letters, event participant lists)